The Next Era of the Pine Hills Community Council: The P.A.C.E. Administration Goals

A Framework for Progress under Julien Serrano-O’Neil, President

P.A.C.E.: Participation, Accessibility, Collaboration, Excellence
Tagline: Setting the PACE for Progress, Connected By Community, for a Stronger Future.

I. Defining the P.A.C.E. Philosophy

The P.A.C.E. framework is the operating philosophy of the new administration, designed to modernize governance, enhance civic engagement, and deliver measurable results for Pine Hills.

II. Administration Goals (2026-2027)

These goals are built directly from the P.A.C.E. principles and target the community's critical priorities (Infrastructure, Transportation, Safety, and Civic Renewal).

Goal Area 1: Modernizing Civic Participation (P & A)

  • Objective 1.1: Digital Accessibility and Transparency.

    • Action: Launch the "PHCC Digital Hub"—a centralized, mobile-first online platform for meeting minutes, financial documents, and project trackers, housed on PHCC Website.

    • Measurable Result: Increase digital engagement/website traffic by 30% and achieve 100% digital accessibility for all council documents.

  • Objective 1.2: Youth Engagement and Leadership Pipeline.

    • Action: Establish a formal “Youth & Emerging Leaders” program and to prepare the next generation of Council Leaders to actively solicit and integrate youth and Gen Z and beyond input into council committees.

    • Measurable Result: Increase non-senior resident membership by 15% and integrate youth input into 20% of standing committee agendas within the administration.

Goal Area 2: Accelerating Community Priorities (C & E)

  • Objective 2.1: Securing Commitment for Infrastructure and Safety.

    • Action: Systematically collaborate with Orange County officials to secure dedicated funding and firm timelines for at least two of the three stated priorities (Infrastructure Improvements, Multi-modal transportation, or Increased Pedestrian Safety).

    • Measurable Result: Publish a clear, publicly recognized timeline for 100% of the priority list items and secure formal financial commitments for at least one major project.

  • Objective 2.2: Establishing Accountability via the "Scorecard."

    • Action: Create and publish the "Clean, Safe, & Prosperous Scorecard"—a public, quarterly report card tracking key metrics like project completion rates, code enforcement response, and safety data.

    • Measurable Result: Publish the scorecard quarterly and demonstrate measurable improvement in key safety/cleanliness metrics within 18 months.

Goal Area 3: Enhancing Council Capacity and Trust (E & C)

  • Objective 3.1: Achieving Transparency Excellence.

    • Action: Upgrade the council’s current Silver Transparency rating from Candid/GuideStar by demonstrating superior financial practices and public accountability.

    • Measurable Result: Achieve the Gold or Platinum Transparency rating within the five months of the administration.

  • Objective 3.2: Expanding the Collaboration Network.

    • Action: Actively engage and formalize partnerships with key civic, educational, and business organizations to expand the council’s capacity for collective action.

    • Measurable Result: Recruit and formalize partnerships with at least five new key civic organizations or local businesses (a 20% expansion of the current network).

Our Call to Action

"We stand ready to fulfill our new mission, Setting the PACE for Progress, Connected By Community, for a Stronger Future. I invite you to join this movement. Let’s work together to make our vision of a stronger, safer, and more connected Pine Hills a reality."

— Julien Serrano-O’Neil, ACNP,
President, Pine Hills Community Council, Inc.
President@PineHills.Info