The P.A.C.E. Administration Goals
A Framework for Progress under Julien Serrano-O’Neil, President
Setting the PACE for a Better Pine Hills.
Participation. Accessibility. Collaboration. Excellence.
The P.A.C.E. framework is the operating philosophy of the administration, designed to modernize governance, strengthen civic engagement, and deliver measurable results for Pine Hills.
How the P.A.C.E. Administration Works
These principles define how this administration governs, engages residents, and turns vision into action. Each letter of P.A.C.E. reflects a guiding commitment that shapes decision-making and community impact.
Maximum Participation
We will actively involve the community’s vibrant youth and residents of all ages in shaping council decisions and the future of Pine Hills.
- Add youth representation and elevate emerging leaders.
- Strengthen membership drives and civic involvement.
- Create engaging events and workshops that boost participation.
Comprehensive Accessibility
We are committed to making the council open, transparent, and accessible through digital platforms and modern systems that remove barriers to engagement.
- Expand access through digital tools and public information.
- Modernize membership payment and renewal options.
- Reduce barriers that limit resident participation.
Deep Collaboration
We will strategically partner with elected officials, neighborhood organizations, institutions, and businesses to address complex community issues and unify efforts.
- Create pathways for new partnership opportunities.
- Formalize relationships that expand community capacity.
- Build investment channels that support Pine Hills directly.
Clear Excellence
We will deliver measurable results and uphold high standards in all council projects, services, and governance practices.
- Focus on outcomes, not just discussion.
- Advance stronger standards for accountability and governance.
- Modernize policies and structures to meet community needs.
Goals for 2026–2027
These goals are built directly from the P.A.C.E. principles and focus on Pine Hills’ critical priorities, including infrastructure, transportation, safety, transparency, civic participation, and renewal.
Objective 1.1: Digital Accessibility and Transparency
Action: Launch the PHCC Digital Hub, a centralized, mobile-first online platform for meeting minutes, financial documents, and project trackers, housed on the PHCC website.
Measurable Result: Increase digital engagement and website traffic by 30% and achieve 100% digital accessibility for all council documents.
Objective 1.2: Youth Engagement and Leadership Pipeline
Action: Establish a formal Youth & Emerging Leaders program to prepare the next generation of council leaders and actively integrate youth and Gen Z input into council committees.
Measurable Result: Increase non-senior resident membership by 15% and integrate youth input into 20% of standing committee agendas during the administration.
Objective 2.1: Securing Commitment for Infrastructure and Safety
Action: Systematically collaborate with Orange County officials to secure dedicated funding and firm timelines for at least two of the three stated priorities: infrastructure improvements, multi-modal transportation, and increased pedestrian safety.
Measurable Result: Publish a clear, publicly recognized timeline for 100% of priority list items and secure formal financial commitments for at least one major project.
Objective 2.2: Establishing Accountability via the Scorecard
Action: Create and publish the Clean, Safe, & Prosperous Scorecard, a public quarterly report card tracking key metrics like project completion rates, code enforcement response, and safety data.
Measurable Result: Publish the scorecard quarterly and demonstrate measurable improvement in key safety and cleanliness metrics within 18 months.
Objective 3.1: Achieving Transparency Excellence
Action: Upgrade the council’s current Silver Transparency rating from Candid/GuideStar by demonstrating superior financial practices and public accountability.
Measurable Result: Achieve Gold or Platinum Transparency within the first five months of the administration.
Objective 3.2: Expanding the Collaboration Network
Action: Actively engage and formalize partnerships with key civic, educational, and business organizations to expand the council’s capacity for collective action.
Measurable Result: Recruit and formalize partnerships with at least five new key civic organizations or local businesses, representing a 20% expansion of the current network.
Clean, Safe, & Prosperous Scorecard
P.A.C.E. Progress Dashboard
This dashboard tracks the active progress of the administration’s goals and objectives. It is designed to show residents, partners, and stakeholders where work stands, what has been completed, and what comes next.
Digital Accessibility & Transparency
Launch the PHCC Digital Hub and expand public access to council records, project updates, and digital tools.
Youth & Emerging Leaders Program
Build a formal leadership pipeline that expands youth participation, develops future council leaders, and integrates younger voices into civic engagement.
Infrastructure, Transportation & Safety Commitments
Work with county leaders and public officials to secure commitments, funding pathways, and clearer timelines on Pine Hills’ top priorities.
Clean, Safe, & Prosperous Scorecard
Establish a public quarterly accountability model that tracks project progress, safety trends, and quality-of-life indicators.
Transparency Rating Upgrade
Strengthen public accountability, financial transparency, and documentation practices to pursue a Gold or Platinum transparency designation.
Partnership Network Expansion
Expand the council’s reach and effectiveness by formalizing new relationships with civic, educational, institutional, and business partners.
Join the Movement
“We stand ready to fulfill our new mission, Setting the PACE for a Better Pine Hills. We invite residents, partners, and stakeholders to join this movement as we work together to build a stronger, safer, more connected, and more prosperous Pine Hills.”
Join the Movement